Terms of Service
Danilo is committed to providing you with the best dry cleaning experience. We utilized a state-of-the-art facility and train our staff to ensure this quality and level of service. If you are not completely satisfied with the quality of our cleaning, contact us within two days of your delivery, and we will reclean your items free of charge.
Danilo respects your privacy. We do not sell, rent, or loan any identifiable information regarding specific customers to any third party. Any information you give us is held with the utmost care and security and will never be used in ways of which you have not consented. When you place orders with Danilo, the information you provide remains private and secure.
Damage to Garments
We exercise utmost care in cleaning and processing garments entrusted to us and use the processes which, in our opinion, are best suited to the nature and conditions of each individual garment.
Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry cleaning and laundering, we cannot guarantee against color loss, color bleeding, shrinkage, or damage to weak and tender fabrics.
Danilo’s liability with respect to any damaged items shall not exceed ten times our charge for cleaning that garment regardless of brand or condition. Danilo exercises the utmost care in processing clothing items received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in the count of items must be reported within 24 hours of delivery. Danilo is not responsible for any garments left for more than 30 days.